Terms of Use

Last updated: 2 July 2026

1. Provider

• Apartments Grgić d.o.o. (Apartments Grgić društvo s ograničenom odgovornošću za pružanje usluga i ostalih vrsta smještaja)
• Registered seat: Hermanova ulica 1E, 10000 Zagreb, Croatia
• OIB: 74441802989 · MBS: 081600070, Commercial Court in Zagreb
• Email: apartmentsgrgic2@gmail.com or info@apartmentsgrgic.hr · Phone: +385 91 9129 578 or +385 95 8202 402

2. About the Website

This website presents our apartments in Zagreb and allows you to send us a booking inquiry. The content is provided for general information. While we make every effort to keep descriptions, photographs, and availability accurate and up to date, we do not warrant that all information is complete or error-free at all times.

3. Booking Inquiries and Reservations

The booking form allows you to request a reservation for selected dates. Submitting the form is an inquiry only and does not constitute a confirmed reservation or a binding contract.

• A reservation is confirmed only after we reply and expressly confirm availability and the applicable price in writing (by email).
• The availability calendar reflects our best current information; occasional discrepancies may occur, and availability is confirmed only upon our written reply.
• We reserve the right to decline any inquiry.

4. Prices and Payment

Prices vary depending on the season, length of stay, and number of guests. For this reason, prices are provided on request. The price applicable to your stay is the one confirmed by us in writing at the time of booking. Payment terms, any deposit, and accepted payment methods will be communicated during the booking confirmation.

Self check-in details and access codes are provided only once your payment has been received and recorded in full, unless we have expressly agreed otherwise with you in writing.

5. Check-in, Check-out and House Rules

• Standard check-in is from 15:00 and check-out is by 11:00, unless otherwise agreed.
• The apartments are non-smoking. Parties and events are not permitted.
• Guests are responsible for treating the apartment and its contents with care and are liable for any damage caused during their stay.
• The number of guests may not exceed the maximum stated for the apartment without our prior agreement.
• Any keys, access cards, or remote controls provided must be returned or left in the apartment on check-out. Lost or damaged keys or cards will be charged at replacement cost, including the cost of replacing the lock where this is necessary.
• Apartments Grgić d.o.o. is not responsible for the loss, theft, or damage of personal belongings left in the apartment. We recommend using the in-room safe for valuables.

6. Cancellations and Changes

Cancellation and modification conditions applicable to your reservation will be set out in your booking confirmation. Please contact us as early as possible if you need to change or cancel a confirmed booking.

Force majeure. In the event of exceptional circumstances beyond our reasonable control — including but not limited to fire, flood, burst pipes, water or power outages, natural disasters, or acts of public authority — that make the apartment unavailable or unsafe, we reserve the right to cancel the reservation. In such cases you will receive a full refund of any amount already paid, and this refund shall constitute our entire liability. We shall have no further financial obligation towards you, including for any alternative accommodation, travel, or related costs.

7. Guest Registration

As required by Croatian law, all guests must be registered with the tourist information system (eVisitor). You agree to provide the identification details necessary for this registration upon or before check-in.

8. Liability

To the extent permitted by applicable law, we are not liable for indirect or consequential damages arising from the use of this website or from circumstances beyond our reasonable control. Nothing in these Terms limits any rights you have as a consumer under mandatory Croatian and EU law.

9. Intellectual Property

All content on this website — including text, photographs, graphics, and design — is owned by or licensed to Apartments Grgić d.o.o. and is protected by copyright. You may not reproduce, distribute, or use any content without our prior written permission.

10. External Links

This website may contain links to third-party websites (for example, maps). We are not responsible for the content or privacy practices of those websites.

11. Personal Data

We process personal data in accordance with our Privacy Policy, which forms part of these Terms.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Croatia. Any disputes shall be subject to the jurisdiction of the competent court in Zagreb, without prejudice to any mandatory consumer protection rules that may grant you the right to bring proceedings in your country of residence.

13. Consumer Dispute Resolution

In accordance with EU Regulation No 524/2013, consumers resident in the EU may submit disputes through the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

14. Changes to These Terms

We may update these Terms from time to time. The current version is always available on this page, with the "Last updated" date shown at the top.

15. Contact

For any questions about these Terms, please contact us at apartmentsgrgic2@gmail.com or info@apartmentsgrgic.hr, or by phone on +385 91 9129 578 or +385 95 8202 402.